Refund policy

While we strive to make everything perfect for your child to help them achieve their goal, we understand sometimes a return is necessary. As a small business, we can offer limited returns (until we grow!) so please read the below policy CAREFULLY before purchasing.

Eligibility for Refunds and Exchanges

  • All returns must be made within 14 days
  • Your item must be unused and in the same condition that you received it.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded; sale items cannot be refunded.
  • If the item in question is as a gift, please email us to organize a credit. We will need any barcode information connected to the product(s) received.

·        Please note, we cannot accept returns or accommodate exchanges for items damaged during use. If you find your child is breaking or ripping something, please message us and we can see about making you a specialty item to address the issue. 

Exempt Goods

The following are exempt from refunds:

  • Loofahs
  • Gift cards
  • Digital workbooks, toolkits, and educational downloads

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

Defective or Damaged Items

We are a small business that works with the disabled and special needs communities to make some of our products, and we understand sometimes there might be small mistakes or errors. If you have received an item that is defective or damaged, please message us! We want everyone to be happy with their purchase and ensure your child has the tools necessary to achieve their goals.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Disclaimer

The materials, products, routines, visual supports, stories, graphics, and educational content provided by Clean + Comfort are intended for educational and supportive purposes only and are not medical, therapeutic, behavioral, or clinical advice. Always consult with qualified healthcare, educational, or therapeutic professionals regarding the specific needs of your child or family member.

Clean + Comfort products are designed to support independence-building and daily hygiene routines through visual learning and structured guidance. Individual results may vary based on age, developmental level, sensory preferences, and support needs.

Adult supervision may be required during use of certain products, particularly with young children or individuals requiring additional assistance. Customers are responsible for determining the appropriateness and safe use of all products for their individual circumstances.

All content, product designs, illustrations, characters, routines, instructional materials, branding, graphics, and associated intellectual property are the property of Clean + Comfort and may not be reproduced, distributed, modified, or resold without prior written permission.

Clean + Comfort does not claim to diagnose, treat, cure, or prevent any medical or developmental condition. References to autism, ADHD, sensory needs, neurodiversity, or disability-related experiences are intended solely to describe the communities and families the products were designed to support.

By using this website and/or purchasing products, users acknowledge and agree that Clean + Comfort, its affiliates, owners, employees, and representatives shall not be held liable for any direct, indirect, incidental, or consequential damages arising from product use, misuse, or inability to use the materials provided.

For questions regarding product use, safety, accessibility, licensing, or intellectual property, please contact Clean + Comfort.